““You couldn’t ask for a better travel agent!””
My wife and I booked our honeymoon with April. I was not so sure about travel agents as I had always booked my travel myself, but with so many honeymoon options, I decided to reach out to a few travel agents. From the onset of my interactions with April, I was thoroughly impressed with her professionalism, accessibility and promptness.
She provided us with various travel packages that were within our budget and that gave us the honeymoon of our dreams — an ocean-front room with a tranquility tub at a Caribbean all-inclusive resort. A few weeks before our trip, April sent a package with all of our trip documents, a thorough list of helpful hints and to-dos before leaving for our trip, and customized luggage tags for my wife and me. Unfortunately, the package did not arrive due to a postal service mistake.
However, April quickly assembled a new package and reordered another set of customized luggage tags at her own expense and insisted she deliver the package in person. This was a huge relief as I had a lot going on at the time preparing for my wedding! Fast forward to approximately 7 hours before our flight was to depart and we learned the airline canceled the flight. I was hesitant to call April as it was 1am in the morning, but I finally decided to call her because I did not know how to best handle the situation.
April answered my call, got out of bed, and got on the phone with the airline to reschedule our flight. She had us on another flight and contacted our resort with our updated arrival time within an hour. Again, this was all done from 1-2am!!!
Throughout our day of traveling, we experienced numerous delays which ultimately resulted in us missing our connection to our final destination. April was in contact with us through it all despite being on vacation herself, contacting the airline to again reschedule our flights and to secure overnight accommodations at the airline’s expense. In fact, she had already rescheduled our flights before we landed and realized we missed our connection to our destination.
While it was disappointing to miss a day of our honeymoon, it was such a relief to know we had April on our side as our advocate. Due to the changes in our flights, our bags did not arrive with our flight to our destination. However, once again, we reached out to April upon figuring out our bags were delayed and she immediately called the airline to open an incident report and arranged to have our bags delivered to our room at the resort.
My wife and I were able to enjoy our honeymoon and not worry about our bags because we trusted that April had the situation under control. Despite these “hiccups,” all of which were completely out of April’s control, my wife and I had the honeymoon of our dreams. This would not have been possible without April’s tireless, around-the-clock commitment to my wife and me. We could never thank her enough for all that she did to make our honeymoon a success. It should go without saying that my wife and I HIGHLY recommend April Powers Travel. We’ll never again travel with anyone else!!